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    Shipping Policy

    What are the delivery or shipping charges?

    The orders above Rs.1000/ are delivered without any additional shipping charge. The flat table rate of Rs.50/ per delivery is charged for the shipment of order below Rs. 1000/.

     

    Is there any hidden or additional cost on electric plaza?

    We at electric plaza don’t have any hidden or additional charges. The listed prices are inclusive of all taxes like VAT. Shipping charges displayed on the checkout page depending upon your invoice amount is the final price.

     

    Why COD option is not applicable in all the areas?

    Availability of COD is dependent upon the logistic team. The courier services of ours have a limitation of the cash amount acceptance. The limitation is due to any of the two reasons:

    • 1. The destination or
    • 2. Can be due to excess limit of order amount.

     

    How do you ship your orders?

    We deliver most of our orders by Delhivery. In case the location is not covered by our logistic partner then we get the shipment by the third party that is Blue dart or DTDC.

     

    What is the delivery time of the product?

    The order is delivered within 2 to 3 working days. The delay in the delivery is only due to the location geographical constraints.

    Why is there a possibility of delay on the COD order?

    In case there is a delay on COD order it is only because of the courier services. These services have a separate staff for COD collection.  Since cash is involved in such deliveries they are careful with their delivery resources. For such deliveries they have nearly one or two person to handle the process. Thus, non-availability of such resources for a day or two can be the only reason for the delay..

     

    How can order be tracked?

    As soon as the order is dispatched the buyer gets a notification by a mail informing about the delivery status. After the delivery you will also get a call from our customer support team to know your experience of shopping at Electric Plaza. Very soon Electric plaza will be coming up with the tracking order option.

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